Hi guys. its been awhile. I have a customer that we have been doing some pretty routine (for me) jobs for. Before we began work, the customer requested some referals because they have only lived in the area for the past 2 months. Which is totally understandable. I gave them the list, they checked them, and was then hired. We have performed all the work that they have asked for so far, and we are in the planning stages of the additional work that we have been asked to perform. Work that untill finished makes the rest of my original tasks impossible to complete. This afternoon. the customer contacts me and asks for more referals. Referals specific to a patio that we have been planning on installing for them (Given approval of the type of patio stone that would be chosen) Plus, a trip to some of our past patio projects to see how we do them. They also are talking about doing Egress windows, that to speed the work along we offered to dig and cut in (since we had equipment on site that could do so) They would need to find a contractor to do the actual window installation. So they contact a contractor, and their responce is "That since I would be digging and cutting, I would need to get the permits for the project." My responce. "Well if I am getting the permits, then I pick the contractor to do the window install, you pay for all my services (I would have dug for free to get it done), plus I am now the General contractor on the job" to which they (The customer) respond with "Um, well I guess that makes since" I guess I have never seen a window leak due to digging a the actual window well whole. It usually how the window was installed. I feel that I am jumping through hoops, getting complete mixed signals from these people (Customers) and feeling a little insulted by working well with them and still being treated like its my first day ever in the business. So tell me this guys. 1. Should I feel as insulted as I do about providing more referals. (Already provided 5) Thanks again J.