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Discussion in 'Lawn Mowing' started by lawnranger44, Feb 15, 2002.

  1. lawnranger44

    lawnranger44 LawnSite Senior Member
    Messages: 370

    What do all you guys offer your customers if they refer you to a friend?
  2. summitgroundskeeping

    summitgroundskeeping LawnSite Senior Member
    Messages: 410

    If they tell and friend, the friend calls us, we like the friend's property, and the friend is willing to play ball, then we give the person who knows the friend a week of service free.
  3. 65hoss

    65hoss LawnSite Fanatic
    Messages: 6,360

    I always send a thank you card. So few people actually use these anymore. I have been known if I was referred to for a large job, to send a dinner gift certificate for 2 to some nice restaurant.
  4. awm

    awm LawnSite Gold Member
    Messages: 3,354

    i offer 10 percent discounts for good referals.later now
  5. Turfdude

    Turfdude LawnSite Bronze Member
    Messages: 1,899

    We use a form letter w/ fill-ins. It gets mailed to the referring party, thanking them for the new account and type of work we were referred for. It is a small personalized letter, and seems to go a long way. The client realizes you took some time to thank them. This also helps build a stronger relationship w/ your client.

  6. stslawncare

    stslawncare LawnSite Bronze Member
    from DE
    Messages: 1,484

    i usually offer a free service wether its a free mowing or whateverm the more i get the more the referrer gets.
  7. LawnLad

    LawnLad LawnSite Senior Member
    Messages: 738

    To the person who referred us to the new client... $25.00 gift certificate (we don't use Coupon's.... sounds like a discounted service), as well as a thank you card.

    As 65Hoss said... so few people get Thank you cards anymore - it's almost a gift within it self.
  8. LawnCrafters

    LawnCrafters LawnSite Member
    Messages: 133

    A free cut.
    I like the dinner gift certificate idea though.
  9. We send a thank you card and a gift certificate.
  10. Five Star Lawn Care LLC

    Five Star Lawn Care LLC LawnSite Bronze Member
    Messages: 1,006

    I ussually give them 2 free movie passes, have for a couple of years

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