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Renewal residential maintenance contracts

Discussion in 'Business Operations' started by stevenf, Mar 29, 2012.

  1. stevenf

    stevenf LawnSite Bronze Member
    Messages: 1,612

    Last year was the first time I offered residential yearly maintenance contracts. Some are making 11-12 months soon. I was thinking of just writing a small paragraph requesting a signature to continue last years contract rather than signing another 3 page contract in person. Anyone do smaller renewal letters?
     
  2. xclusive

    xclusive LawnSite Bronze Member
    Messages: 1,054

    Why not just send a new contract with an auto renew clause stating that the contract auto renews each year unless they send you a cancellation letter.
     
  3. Ben Bowen

    Ben Bowen LawnSite Bronze Member
    from PNW
    Messages: 1,152

    That's what I did this year, no one minded.
    Posted via Mobile Device
     
  4. ptjackson

    ptjackson LawnSite Member
    Messages: 211

    exactly. Make the default action to just auto renew. If you "make" them sign something they may stop and reconsider the service. Imagine if the gym made you resign a contract every year, soon they'd have a lot of cancelations.

    The power of the default action is VERY strong with people
     
  5. zimmatic

    zimmatic LawnSite Senior Member
    Messages: 416

    Have them renew and offer them an option to prepay the entire year in advance with some sort of discount.
     

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