I planted a shrub at a customers house in front of the foundation. It's a B&B piece of material. It's been in the hole for 9 days total now. I get an email from the customer yesterday asking to check it out when I come to cut yesterday. When I get there the entire inside of the tree is bright yellow, lots of foliage dropped. I don't even kneel down yet and can tell visually that the ground is soaked! I put my hand on top of the area around the root ball and SQUISH! is the sound I hear. Obviously over watered. There is irrigation in this bed so when I planted I purposely planted it high. Not good enough obviously. The customer is going to have the irrigation company take out that head and I told her lets wait and see if it can dry out and rebound. My gut tells me it's already too late but I could be wrong. When I finished I told the lady to water it about 1-2 times a week depending on rainfall. I think because she had irrigation that it got watered 4-5 times a week. I am a solo operator not a big company. Would you replace this at no charge? I'm thinking since its so new that would be the good thing to do but I don't want to just "give it away" you know? If the general consensus is that's the right thing to do then I have no problem with that. I guess if this was planted in June or something and she never watered and then it died I might feel different. Seems maybe that over watering was too much of a good thing rather than just plain negligence like not watering at all would be. I'm attaching some pics. Now that I look at the pics it doesn't look bad, but in person I think it looks worse. What do you think?