Wow, I've had my feet wet in commercial account and I can tell you what a difference working in a townhouse/apartment building complex is compared to a residential account.. I've learnt that in residential you make more and you will only have to please that customer. In commercial account setting, you have to please 24 people because its a 24unit complex... All this big fuss on a commmercial account and I just realized you make significantly less in a commercial account then you do in a residential account, or is it just me??? and you will never know if you have that contract back, because next year someone cheaper could come down and take that account from you for $100 a month less! What's your guys input/feedback on this?