Discussion in 'Irrigation' started by RhettMan, Mar 27, 2014.

  1. RhettMan

    RhettMan LawnSite Silver Member
    from Texas
    Messages: 2,551

    suppose you go to a job, but only, after client accepts the explanation of a diagnosis fee.

    you diagnose.

    you then explain to the client their problem.

    they immediately tell you to "Get the hell off my property"

    what is this, some kind of game?
    Last edited: Mar 27, 2014
  2. SoCalLandscapeMgmt

    SoCalLandscapeMgmt LawnSite Silver Member
    Messages: 2,096

  3. ArTurf

    ArTurf LawnSite Platinum Member
    Male, from Ark
    Messages: 4,175

    Did this actually happen to you? If so please explain in further detail
  4. RhettMan

    RhettMan LawnSite Silver Member
    from Texas
    Messages: 2,551

    it actually happened yesterday (notice the short duration of time between this and the cough in face client), Im trying my best not to recall it and instead attempt to pretend that it did not infact occur.

    it is just so foreign to me, i cannot image myself treating anyone like this, i dont understand why i am experiencing this, all of a sudden.

    not enjoying life lately lol

    these conditions must stop.
  5. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Messages: 3,372

    Reads like your a victim of your own circumstances. Seems that the customer
    knew that without a work order signed off by both of you, there was no reasonable expectation of payment from him to you for your opinion.

    Make sure you have a work order signed before any work is performed along with an invoice in hand, should keep future contractor/customers relations in a better standing for the future.
    easy-lift guy
  6. RhettMan

    RhettMan LawnSite Silver Member
    from Texas
    Messages: 2,551

    i have nothing more to add
  7. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Messages: 6,121

    When I first joined Bartlett, they made it very clear.

    Customer does not sign any work order we don't go and work.
    Signed paper holds up as a contract.

    no paper. no contract. no work..

    Mr. nice guy goes out the window when it comes to making money with strangers...

    Think of it as your time used to realize you will never work for this loser.
    Move on, don't dwell. Tell all other contractors.
  8. bcg

    bcg LawnSite Bronze Member
    from Tx
    Messages: 1,865

    That's when I say, no problem we'll go ahead and bill this service call to the credit card we have on file (that we got when we booked the appointment).
  9. 1idejim

    1idejim LawnSite Fanatic
    Messages: 10,890

    What was the problem, diagnosis and resolution?
    Posted via Mobile Device
  10. TX Easymoney

    TX Easymoney LawnSite Platinum Member
    Messages: 4,082

    I had a lady many years ago get furious with me when I suggested she have the yard mowed more often ....she was complaining that the yard looked unkempt after 7 or 8 days between mowings...

    We've had folks expect us to show up onsite and diagnose irrigation problems for free. This follows the same line we hear from potential maintenance customers
    ..please come to my house in the evening and give me some ideas about what can be done with my yard....what do you mean a consultation fee of $65 will be due on arrival?
    Too many guys get suckered into this because the customer tells them they might get the work...

    Sounds like they were upset because the repair was more than expected....
    Posted via Mobile Device

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