Customers are serviced from year to year unless we are otherwise notified by them. Spring letters are sent out as reminders.
Restarting Services
Morning all,
Quick question. When you have a customer for whom you mow the lawn once a week. If you live in an area where there is a break in the lawn mowing season because of winter, say Connecticut. Do you automatically restart the customer's lawn mowing service the following spring or does the mowing stop at the end of the season and then you need to go out and resell the service(s) the following season?
In other words is the service perpetual until the customer cancels it or does it automatically terminate at the end of the season?
Thanks
Quick question. When you have a customer for whom you mow the lawn once a week. If you live in an area where there is a break in the lawn mowing season because of winter, say Connecticut. Do you automatically restart the customer's lawn mowing service the following spring or does the mowing stop at the end of the season and then you need to go out and resell the service(s) the following season?
In other words is the service perpetual until the customer cancels it or does it automatically terminate at the end of the season?
Thanks
1 - 13 of 13 Posts
What does your contract state?
I assume I'm your permanent lawn person until you tell me to stop, or I fire you as a customer. Year to year.
Same here. I’m mowing unless I hear otherwise. Not checking in with everyone every year.I assume I'm your permanent lawn person until you tell me to stop, or I fire you as a customer. Year to year.
Why wouldn’t you ??? Ppl move - pass away - etc etc. I use it as a check in and also confirm spring cleanup and mulch & any other landscaping jobs . Basically my first 2-3 months is booked after that first text. Idk why some owners act like this is an inconvenience to them.Morning all,
Quick question. When you have a customer for whom you mow the lawn once a week. If you live in an area where there is a break in the lawn mowing season because of winter, say Connecticut. Do you automatically restart the customer's lawn mowing service the following spring or does the mowing stop at the end of the season and then you need to go out and resell the service(s) the following season?
In other words is the service perpetual until the customer cancels it or does it automatically terminate at the end of the season?
Thanks
While I can agree with this for just green work, most of mine are lawn and snow so I’m in contact throughout the year.Why wouldn’t you ??? Ppl move - pass away - etc etc. I use it as a check in and also confirm spring cleanup and mulch & any other landscaping jobs . Basically my first 2-3 months is booked after that first text. Idk why some owners act like this is an inconvenience to them.
We send out mass emails via YardBook (mailchimp app) early February, another reminder late February. Then we mass text clients the week of that we start mowing.
Our mowing start date is weather dependant. We aim for March 1st but sometimes we have diabolical flooding.
To answer your question, we need confirmation before we'll mow a client. We don't just randomly show up and bill them for a service. People move, people die. You never know what their life circumstances are.
Our mowing start date is weather dependant. We aim for March 1st but sometimes we have diabolical flooding.
To answer your question, we need confirmation before we'll mow a client. We don't just randomly show up and bill them for a service. People move, people die. You never know what their life circumstances are.
We have done it both ways, Better to automatically restart, BUT know that you will be giving out some free mows, or a crew will mow someone that didn't want it. We found that even with giving out some free mows, it simplified office operations 5X. $500 in free mows, saved $2500 in office work trying to get people to make a commitment.
We start up automatically. It’s mentioned in the original quote.
I'll email or text in March letting them know their new price if they choose to continue with us.
If you ever get big enough to have a dedicated salesperson to manage your accounts would you accept this mentality from them?I assume I'm your permanent lawn person until you tell me to stop, or I fire you as a customer. Year to year.
Why not? Why would having a sales person make any difference?If you ever get big enough to have a dedicated salesperson to manage your accounts would you accept this mentality from them?
1 - 13 of 13 Posts
Lawn Care Forum
A forum community dedicated to lawn care and landscaping professionals and enthusiasts. Come join the discussion about performance, modifications, classifieds, troubleshooting, maintenance, and more!
Full Forum Listing
Recommended Communities
