When you go to a restaurant that is crowded you put your name on a list and wait til a table clears out and your name is up. I bring this up because irrigation service scheduling may be the toughest kind of scheduling out there. When i handle the calls I can immediately factor in my knowledge of the system, the customers expectation, location, landscape, (I can remember the names of dogs my customers had 20 years ago.) In my head I also have stored all the incomplete jobs we have to leave time gaps open for. i can also predict the troubleshooting problems, type of valve it most likely is, material needed to remind myself or Henry to pick them up a day or two ahead of time. Which customers need a courtesy call and which customers we can use as flex time to make the day work. In other words scheduling is this symphony playing in my head and I'm a maestro putting it all together. Only problem is that it consumes a lot of time and requires me to handle the calls and be in constant contact with customers and service techs. In turning scheduling over to a person who lacks the knowledge of what irrigation service entails all that goes out the window. I'm wondering about no longer giving exact appt times but just putting people on a list and giving them a 1 week out or whatever your backlog is time frame and when there name comes up on the list calling them to schedule. This allows for existing jobs to be completely finished before moving on. Time to sell add ons without worrying about getting to the next job on time. Avoids the gas expense of return trips to finish. Avoids the headache of rescheduling due to weather. Allows for scaling back when it gets hot to protect the health and attitude of the service techs. (It is already hot here for June) Best of all the phone answerer can just explain that we are running a list and are two weeks out when we get close we will call you and schedule. Just to assure the customer they are being treated fairly they can go to a website to see their name moving up the list like when you check the restaurant list. Thoughts please.