• Landscape Lighting Design: Bright Ideas
    With outdoor spaces more popular than ever, lighting these landscapes may be your next opportunity. Click here to learn more.

Retaining customers from last season?

jcr_17

LawnSite Member
Location
Texas
Retaining customers from last season?

What are some of the methods used to let customers from last season know that you are still interested in operating as their LCO. Should I call them, stop by and visit, or send junk mail?
 

swim

LawnSite Senior Member
Location
Franklin,TN
I always tell them in the fall and give them a reminder call about the end of February. I don't do contracts with my residentual lawns but that is a different story that most will tell you to renew contracts at the 1st of the year. I just let my good work keep them as a satisfied customer. Yes I do keep about 90% of my lawns every year. Only loose a few to moving. 1 or 2 a year at the most. I still have almost all of my 1st year customers from 6 years ago. Just give them a friendly reminder call to let them know that you are still interested in cutting their low again this season. Good luck.
 

Jroctx

LawnSite Member
Location
Austin
If they signed an agreement, it states that the agreement automaticly renews unless giving a written 30 day notice of cancelation. But of course, we keep a dialogue with them.
 

Premo Services

LawnSite Bronze Member
All of these ways are good, but I always send out a letter early in the year, telling them of new services that I am offering, or trying to sell some more services to them. The letters have helped me sell more services. The ones on contract get the renewal in mail, with proposed raise increases, and added services that can be added, and the cost of adding them per month. Works for me...;) :D :cool:
 

dWn Sth

LawnSite Member
Location
Austin, Texas
What you need to do is look at what type of work you can provide in the off season. Hanging Christmas lights can be profitable and hold on to your customers year round.
 

jajwrigh

LawnSite Bronze Member
Location
Martinsville, IN
At the end of each season I inquire about who will be returning in the spring. Then in the spring I send out my service agreements and wait for them to return by mail.
 
Top