Had a friend share screenshots of a lady giving him a 1 star review because she "didn't like the pictures of his work". She is not a customer. Do review sites have a policy against this sort of thing when people who do not have experience with the company review them? I don't think there would be a legal case against it unless it was defamation, but that would depend on what exactly was said. If so a letter from a lawyer should fix it. Figure this could happen to me one day and would like to know what steps can be taken in this situation.