Just wondering what other LawnSiter's would do here: We are pushing into a new subdivision with minimum home values of $275K. Some are $600K. A home owner in this neighborhood calls to order service. She wants bi-weekly mowing and a ONE TIME chemical treatment. I TRIED my VERY hardest to get this lady to take WEEKLY mowing with REGULAR chemical service. 85% of my cancellations over the last year have come from MOW-ONLY clients who refused our chemical plan. It's like, if they're in a good mood when they call us to order service and they take the chemical plan, we probably have a long term client. If they just hire us for mow and go, they'll probably be cancelling within a year. With mow-only, we're competing against anyone who owns a lawn mower. The real decision maker is her husband. She tells me her husband will be mowing the lawn in the off weeks and he has given her permission to order a one time chemical treatment. Either way, we only agree to bi-weekly service if the client promises us they won't fertilize during the peak growing season: Apr 1 thru Sept 1. If we spend too much mowing because they fertilized, we charge them an hourly rate to mow it. My question is this: I am VERY tempted to call this lady back and tell her we are declining her service request because it WILL eventually be a cancellation (experience has taught us that) and this is NOT the right package of services for this neighborhood. The neighborhood has a very strict HOA. Would you take the revenue and be seen as the company that mows the ***** lawn OR would you politely call her back and decline the revenue if she insists on taking the wrong package for this neighborhood? In 5 years, I have never turned down a revenue opportunity but I am absolutely sick and tired of the mow-only clients constantly cancelling service. Thanks for help in this matter, Can I Mow Your Lawn?