Ripping bags

Discussion in 'eXmark' started by Andrew's Lawn Maintenance, Sep 21, 2007.

  1. Andrew's Lawn Maintenance

    Andrew's Lawn Maintenance LawnSite Member
    Messages: 83

    Exmark: How hard is it for you guys to replace bags on a mower that only has 160 hours on it and they are tearing and wearing out on the metal part! I brought in my mower into the dealer saturday and they looked at it and said "we can't warantey that"! I have always purchased exmark for my mowing equiptment and am very dissatisfied with your service! I am going to think agian before I purchase another exmark ultra vac bagging system! Please give me good customer service, like I provide to all of my customers. It will be cheaper for you in the long run, because you wont lose a purchasing customer!!!
  2. eXmark

    eXmark Manufacturer / Sponsor
    Messages: 4,258

    Andrew's Lawn Maintenance,

    We apologize for the service you received. Why did the dealership say they couldn't warranty it?

  3. Andrew's Lawn Maintenance

    Andrew's Lawn Maintenance LawnSite Member
    Messages: 83

    Because they said it was "NORMAL WEAR" and that Timberland shiping company wouldn't refund them to replace them!!! I have owned other exmarks and I can't beleive that after only 160 hrs, the bags are falling off of the top rim! They are ripped in 3 places on the bags and they will only last mabey 250 hrs, if I'm lucky. This wont cost you that much, and it's the principal of the whole thing, a warranty!!!
  4. eXmark

    eXmark Manufacturer / Sponsor
    Messages: 4,258

    What's your email address? I'm going to have Mark, our Parts & Accessories expert contact you.

  5. Andrew's Lawn Maintenance

    Andrew's Lawn Maintenance LawnSite Member
    Messages: 83

  6. Gruneich Lawn Care Inc.

    Gruneich Lawn Care Inc. LawnSite Senior Member
    from SD
    Messages: 295

    I only use my bagger about 10 hours a week, and mine are already wearing in the same spots that yours are also. Seems like its a normal thing to happen. Im curious as to what the parts rep will say about it....
  7. KS_Grasscutter

    KS_Grasscutter LawnSite Gold Member
    Messages: 3,335

    Umm are you joking? Bags are a normal wear item. I would be dang happy to get 250 hours out of a set of bags!

    SNAPPER MAN LawnSite Silver Member
    Messages: 2,443

    Get A Accelerator Or Grass Gobbler And You Wont Have The Problems You Are Having With The Cloth Bagger!!!!!!!!!
  9. MikeLT1Z28

    MikeLT1Z28 LawnSite Bronze Member
    Messages: 1,732

    any chance you could post pictures of that? i used to use an ultravac and i can't seem to picture what you are saying is happening, yet others seem to be having the same problem.
  10. Sweet Tater

    Sweet Tater LawnSite Silver Member
    Messages: 2,123

    Ditto that, please

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