New to the business - So I thought I would get your thoughts on this one: On an acount yesterday and I layed my blades down on the custumers lawn and left (2) 18" diameter scalped spots on his grass. I have a Metro 36 with a fixed deck. Customer is out of town until Friday. I was wondering if I should: 1.) Apologize, Offer the cut for free due to the damage. 2.) Apologize, Offer a reduced price. 3.) Apologize, Let him know it won't happen again. What would you all do?