you speak with your client on monday morning. you arrange to aerate thier property on thursday. they understand the sprinkler heads must be marked. they agree it will be done. you arrive thursday to aerate. the heads are not marked. there is no way i am going to walk around with the client and mark the heads, so why should i even knock on the door? i drive off. this aeration is part of a pre paid seasonal fert program. it's all paid for. i most definitely will require to be paid additional fees for my wasted trip over there today, as well as a rescheduling fee. my intentions are to demand this additional fee be paid at time of my next visit there to aerate. if they argue the point, i will simply keep the entire pre paid fees, as reasonable compensation for my wasted trip over, and my wasted phonecalls, as well as lost wages due to having to reschedule. how do YOU handle this situation?