Scheduling new customers

Discussion in 'Lawn Mowing' started by dfor, May 8, 2004.

  1. dfor

    dfor LawnSite Senior Member
    Messages: 829

    Here is the scenario. I cut 3 lawns on a neighborhood street on Thursdays. New customer comes up to me and asks me to do his lawn also. I tell him that Thursdays are full, but I can probably fit him in earlier in the week.
    Anybody ever encounter this where you cut 2 different neighbors on 2 different days? It beats turning down the work, but..... what else can be done.
  2. Likestomow

    Likestomow LawnSite Senior Member
    Messages: 997

    I would never turn down another customer on the same street on the same day I mow. For all you know, this trend might lead to even more customers in the future. Don't miss this opportunity... maybe you could start 1/2 hour earlier in the morning on Thursdays or work 1/2 hour later.
  3. dcondon

    dcondon LawnSite Silver Member
    Messages: 2,246

    save money and do it the same day. Maybe work a little longer.
  4. EastProLawn

    EastProLawn LawnSite Bronze Member
    Messages: 1,110

    Definitely figure out a way to fit that lawn in, try reorganizing the other lawns, that is too good to pass up.
  5. pjslawncare/landscap

    pjslawncare/landscap LawnSite Bronze Member
    Messages: 1,410

    Fit it in. No problem. High gain
  6. MOW ED

    MOW ED LawnSite Fanatic
    Messages: 5,028

    It is hard not to take that customer and fit them in on the same day as the others. The idea of coming back to the same block to do 1 job will cost you over the long run. Drive time and gas on your vehicle, unload/load time, trim and clean time are all doubled. You know as well as I do that the lawns grow great in the spring and you seem really booked but the July heat makes slower growing lawns which translates into quicker mow times. I'd take that job in a second and fit them right in.
  7. allstar

    allstar LawnSite Senior Member
    Messages: 282

    Even though I've only been in this business for a short time I've encountered this situation quite a few times.As I get busier,and especially as the weather gets hotter,I would expect it to happen more and more.These neighbors see us out there working and think how nice it would be NOT to have to have to work in their yard.I agree that you have to take advantage of those opportunities.Also,these people will probably pay top dollar IF you can do it right then.Good luck.
  8. Precision

    Precision LawnSite Silver Member
    Messages: 2,995

    Move things around to fit them in. I always leave a cushion in my day for exactly that and to deal with rain, equipment problems and the like. I am realitively new on my own, but that worked really well at the place I was before.

    My plan is to have a crew leader trained by the time I get 5 days completely booked have them run that with a helper and I will solo a new route and start the process over again.

    Never drive extra, profit killer #1
  9. Rich's Lawn Care

    Rich's Lawn Care LawnSite Senior Member
    Messages: 376

    MOW ED hit it right on the head.
  10. HighGrass

    HighGrass LawnSite Bronze Member
    from Z5 MA
    Messages: 1,237

    I don't know what the rest of your day is like or how many lawns you do but get creative and swap some stuff'll be happier in the long run:)

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