What kind of a time window do you tell your customers? For morning appointments, I give a one hour window. So I tell them "Our tech will show up between 8:00 and 9:00 am. This is a one hour window that he will show up." But then I will get a call at say 8:15 and they are wondering where we are. Does what I just quoted not make sense? I think it is pretty cut and dried. In the afternoon I generally give either a 1.5 or 2 hour window, as the day never seems to go as planned. One tech had 2 extra hours of repairs due to cable company yesterday, which put him off schedule. Not what we had anticipated, but we needed to get it done and hopefully not have to come back. By the way, my #1 tech has thanked me a couple times now for the remote. So I want to thank you guys for really pushing them and the info about them. I will be getting more to help all three of us out now.