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scratched a demo

Discussion in 'Lawn Mowing' started by dixiedemon, Sep 4, 2005.

  1. dixiedemon

    dixiedemon LawnSite Member
    from ky
    Messages: 24

    took out a new dixie chopper rb2700 friday to demo, i strapped it down locked the brake but still scratched the front of it hauling it home what do i do
  2. kevinsky

    kevinsky LawnSite Member
    from Nevada
    Messages: 75

    I wouldn't worry about it. Demo machines are expected to receive some wear and tear.
  3. SproulsLawnCare

    SproulsLawnCare LawnSite Senior Member
    from IN
    Messages: 365

    First off, I would be completely honest with the dealer and let them know right off what has happened. Then I would be prepared to take care of the damage financially, offer to pay to have it fixed. It will build trust and good relations with the dealer. In the future, they know that they can continue to trust you with anything they demo/loan to you.
  4. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    I've never demo'd anything but here's what I would do:

    I also think they can expect this on demos but from my experience in dealing with people, I DO think you want to inform the dealer of the scratch but NO I would NOT offer to fix or pay for it upfront but wait and see what happens then if the dealer is going to make a big stink of it...
    Just play it by ear and be upfront and honest.

    Certainly I would not try to HIDE it and don't deny it if questioned, also it will unfortunately make a difference if you're going to BUY a new machine at this point that would help even if it's a different machine... Not saying you need to buy a new one if you had not planned on doing so, but that makes a difference, I think.

    Then it may have something to do with how close you are with your dealer as well (specifically, how LONG you been dealing with him or her). With mine, I think I could demo a ztr right into the lake and bring it back with pieces of alligator wrapped around the blades and he would shake his head a bit as we load up a NEW one and I sign some papers and off we go, thou if he said I'm going to have to pay for cleaning up the gators then I would ask if we can put this on my account and again we would load up and sign papers and be on our way.
  5. Gautreaux's LNG

    Gautreaux's LNG LawnSite Senior Member
    Messages: 379

    As a dealer just come in a be honest. I doubt you'll have to pay for damages. Demo's are meant to be used, scratched get muddy..... the only way I would charge back damage on a demo to a customer would be complete neglect.

    Don't sweat it.
  6. ed2hess

    ed2hess LawnSite Fanatic
    Messages: 14,279

  7. Precision

    Precision LawnSite Silver Member
    Messages: 2,995

    true demo units are usually used for 250 hours or so by the rep or larger dealer. They know in 250 hours cosmetic things will happen. I can't imagine you will have any issue.

    If he was doing you a favor to let you demo a floor model, well things might be a little different.
  8. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Demos don't stay showroom quality very long. Just inform the dealer and don't worry about it IMO.
  9. South Florida Lawns

    South Florida Lawns LawnSite Platinum Member
    from usa
    Messages: 4,784

    If its big and long, down to bare metal and its quite noticeable I would let the dealer know of the scratch and tell them you will pay for it. but if its just a hairline scratch I would not worry, sh#t happens its a mower not a luxury car. Do you see heavy equipment all shiny and scratch free? Heck no they get used and have wear marks all over them.
  10. Brianslawn

    Brianslawn LawnSite Silver Member
    Messages: 2,004

    ask them how much of a discount you get on that mower cause it has a scratch. :p

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