This is a problem likes to come around every so often, it's when I give an estimate for some work, then when I come out to do it, suddenly everything changes. Say for instance (just an example) the estimate was for 5 bushes trimmed to 3 feet, make them square looking, and 3 low hanging branches from a tree, $100. All set, ready, go. I get there to do the work, and either the customer (or more commonly their s.o.) comes outside and decides they want things done all kinds of different, you know, add a bush here, leave those two over there alone, make one round the other square, blablablabla, in short: My whole estimate just got blown out of the water. Nevermind the fact they're likely going to be present the entire time, and I've already wasted a trip and a good 5-10 minutes on top of that. I've tried charging more, most often they've got it in their mind they're paying $100 whether it takes all day or not. To me it means these people can't afford my rates, so they're finding ways to squeeze things until their inner demon is satisfied, I don't know how else to explain it, if that's not what it is, I'd love to stand enlightened. I guess I should be grateful when the stuff starts before I get started, it's far worse when I'm about half way through... I suppose I should pre-screen better, one gets short on work, this crap starts to slip through... Short of saying 'gee thanks' and running due to breach of contract, has anyone found an effective way to handle this? And, is this all part of the 'free' estimate?