sent bill, no check...yet

Discussion in 'Starting a Lawn Care Business' started by bohiaa, Jul 30, 2005.

  1. bohiaa

    bohiaa LawnSite Fanatic
    Messages: 5,220

    Hay guys. I have a customer that has allways paid while I was there,,

    things happen and I have cut her lawn now 4 x with out any payment...

    I sent her a bill at the 2nd cut and no payment now I have cut it 4 x and still nothing...

    I useually just bill monthly but ya know how some customers are they want to pay every visit, some biweekly and some monthly....

    I hate to dun customers more than once, and I really dont have a 2nd type of bill....

    I do have "in my billing statement an unpaid ballance.....

    should I call her or show up Just expecting payment?

    I'm not sure on how long I should go before I stop service.....
  2. Lumberjack

    Lumberjack LawnSite Member
    Messages: 180

    If the customer was a regular payer and suddenly stopped Id suspect they had a problem. Give them a NICE call and ask if they got the bill. They will probably tell you whats up. From there it is up to you how you want to handle it. Try to treat them the way you would want to be treated.... Or you can just cop an attitude and tick everybody off :)
  3. mcwlandscaping

    mcwlandscaping LawnSite Gold Member
    Messages: 3,163

    Make sure you mention the other two mows that were not on the bill. If you are not a phone person like me, just send another bill with allfour on it. That's wat I do. It works.
  4. RedWingsDet

    RedWingsDet LawnSite Gold Member
    from Detroit
    Messages: 3,556

    send another bill. call them up before it gets to their house. if no answer on the telephone, I suggest you go buy a news paper and look at the... well you know.
  5. Wells

    Wells LawnSite Member
    from SLC UT
    Messages: 0

    I would sent them another bill stating something along the lines of:

    "Your mowing service has been temporarily discontinued due to a unresolved account balance.
    Your account will need to be paid in full before mowing services will resume."

    That's usually all it takes for my slower paying clients to pay their balance.
    If that doesn't work there is always the Bobbygedd payment collection method.
  6. Itsgottobegreen

    Itsgottobegreen LawnSite Silver Member
    Messages: 2,177

    He is new. I am not sure if he knows what that means. Do a search for bobbygedd and shovel. There is a thread that will explain. I am off to try it next week on a guy.
  7. TMlawncare

    TMlawncare LawnSite Bronze Member
    Messages: 1,199

    With this type of situation simple is best. Just give her a call and say that I've missed you that last four visits and I didn't want your bill to stack up on you. See, this way your looking out for her not accusing her. Ask her if she be home for a while so you can drop by. She likes to pay while your there she shouldn't have any objections.
  8. bohiaa

    bohiaa LawnSite Fanatic
    Messages: 5,220

    I sent another bill today,

    It states, Unpaid balance 75.00
    and Current balance 70.00
    With the dates ofcorse

    35.00 doesn't seem like a lot, "to most"

    but after a month 145.00 does seem like a lot. " to some"

    being new, 145.00 is a lot to me.

    in the future I will just bill monthly instead of biweekly...

    Thanks everyone,

    I'll let ya know how it turns out.
  9. Pro-Scapes

    Pro-Scapes LawnSite Platinum Member
    Messages: 4,180

    I would think after 5 years in business you would know how to handle collections. I am lucky and never have many problems getting my money. Sometimes I wait a bit longer than I like but it always comes in. I would look for a serious problem like death or sickness. I know you hate to stop cutting her lawn after you been doing it awhile but sometimes ya gotta just call it quits. I would :

    Mail note.
    Leave note on door
    Suspend service and when lawn gets bad enough they will either call you or your going to be out some money.
  10. Redneckn

    Redneckn LawnSite Senior Member
    Messages: 294

    I did the search and it brought up 10,000 threads. I don't really know what it is that i am looking for, but i am really really wanting to find it. there are several of us up here at work that want to read it.

    BobbyGedd is like a hero up here.

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