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Service Autopilot/Jobber/or Gopher ?

Discussion in 'Business Operations' started by Seabreeze, Dec 27, 2012.

  1. pieperlc

    pieperlc LawnSite Senior Member
    from Midwest
    Messages: 545

    You said in a previous post you used Landscape Management Network. What do you not like about that program? Or are you still going to be using that?

  2. Clean Cut Lawns

    Clean Cut Lawns LawnSite Member
    Messages: 132

    Can you elaborate on SAP job costing not working properly with the start and stop button? I'm about to sign up for SAP and the start and stop function is a big reason for me deciding to go with SAP
  3. snyderlawns

    snyderlawns LawnSite Member
    Messages: 3

    I have been with SAP for 1 year and the mobiles have not been working. I haven't been able to go paperless within this year and that is now why I am shopping. I am looking seriously at Jobber and this Thread has been helpful. We are about to run a trial and see what we think. I am running 15 trucks and I can put a software to the max and will be back to post more on this after we shop what we are going to do. SAP is trying to make the fixes for us, but earlier this year they dropped the ball big time with security of my business by allow access of every crew leader to see every price of every service. Everything they could get there hands on. I am not sure if any of my guys got to this information or not. Hopefully they didn't but I have been really upset with them since then and the new big update they released 3 months after they said they were going to release it was a real let down and they were better off waiting another 3 months testing it and working out the bugs.

    Jobber would love to talk to you on the phone soon after we get a little more testing with your software.

    Josh Snyder
  4. seabee24

    seabee24 LawnSite Senior Member
    Messages: 619

    I agree 100% with the above post. I've been with sap for three years. When I first signed up, they where new, I was small. Tons of bugs. I reported everyone I came across and they got fixed over a whole year.

    This update was the worst thing they could have ever done. I held out on a lot of other solutions to problems within my company because they told me this update had this, that, and the other.

    Day it came out. I wrote Jonathan an email. It was long. Took him a month to reply back with answers. I responded with exactly what I needed done to operate this season. I stated sap didn't have to do everything, but I need to know what will work and what is not going to be . That was a month ago. I have since gotten no response

    There are some many things that don't work since the release its not funny. Then take into account all the things that are "unfinished". I'm still waiting for a time clock. That's not even a hard thing to build.

    My iPhone has $5 apps that work better for time keeping
    Posted via Mobile Device
  5. seabee24

    seabee24 LawnSite Senior Member
    Messages: 619

    It doesn't

    He Mobil start / stop. Did work and I'm not sure if it still does or not at the moment. Even with it working in the past it was very slow.

    If the times where inputted, you could print a report with the man hours, and the budgeted man hours, and compare the two and see if you are over or under budgeted hours. No job costing with materials. No advanced costing. If you have different guys with different pay rates you will not be able to break down the exact cost.
    Posted via Mobile Device
  6. Clean Cut Lawns

    Clean Cut Lawns LawnSite Member
    Messages: 132

    What iPhone apps are you using? Jobber doesn't have the start stop button that I think is critical in getting this right or else I'll just stick with qxpress
  7. seabee24

    seabee24 LawnSite Senior Member
    Messages: 619

    My phone is off for the night, I'd have to check. I don't use it , I just figured I would try it. It's not for billing, it's just for keeping payroll time. It's not worth your time, but then again neither is sap time clock
  8. seabee24

    seabee24 LawnSite Senior Member
    Messages: 619

    I have a membership. It's nothing good. It does teach you to budget, not much else, the estimating is fair.

    Too be honest the best training I found related to landscape Managment network, was using their free advertising on you tube.
  9. CLS_Birmingham

    CLS_Birmingham LawnSite Member
    Messages: 128

    Agreed about the different pay rates problem with SAP. I'm currently using them, though I haven't had alot of the same problems everyone else seems to be having. We are however only running 2 crews so I'm able to easily figure out my job costing.

    When you say advance costing what are you referring to that other software provides??? I'm interested to see if I went wrong going with SAP.

    SAP support has been pretty good though with us so far. Any issue I've had has been responded to within 48 hours.
  10. seabee24

    seabee24 LawnSite Senior Member
    Messages: 619

    Advanced job costing- like if I had a patio job, needed to track all the materials, all delivery costs, all the paperwork cost, add in all the labor ( and remember with a construction crew each guy for sure has a different pay rate). My maintenance crews have similar pay with minor differences. The landscape crew has a crew leader making almost double what the low guys make. The assistant makes pretty good as well. And if I have to be inside to supervise part of a project, my rate is at least double the crew leaders .... So how do you track all that to see if the project

    A. Paid for all the direct expenses.

    B. paid for its share of the over head expenses

    C. After both of those, paid for and added funds to the appropriate maintenance and depression accounts based on equipment usage

    D. The after all that see if it made a profit

    Sap support been good? Well I like all the guys over there. 48 hours is a joke. I need to get my work done, and don't need to be held up with them waiting 48 hours for a fix or solution or work around on something they should have gotten right before they released it.

    Their current estimating system is broken in parts. It's fricken bidding season. Wtf, where was the thought process.?

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