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Service Autopilot

Discussion in 'Business Operations' started by BLC1, Sep 25, 2012.

  1. JFGLN

    JFGLN LawnSite Bronze Member
    Messages: 1,023

    Is your time zone set correctly in company settings?
  2. Aussie-Gardener

    Aussie-Gardener LawnSite Member
    Messages: 184

    Yes but I do get a mixed bag throughout the software when it comes to date format.

    They did say the world wide date format is something they need to work on.

    Just strange I had no issue until today and then there was a 5 hr delay before the invoices showed up.

    As long as they show up I don't mind sending them out later. Sap makes it nice and easy.

    JSMLAWNCARE LawnSite Member
    Messages: 137

    Almost every time that I have had an issue, it has either been fixed that day or first thing the next morning. Over all, I am happy with the software. I seem to have more problems with the mobiles. I am hoping that an app will take care of some of those issues. I am thinking about stepping up with the customer portal this spring.
  4. Aussie-Gardener

    Aussie-Gardener LawnSite Member
    Messages: 184

    Im using a Samsung Galaxy S4 and mobile use seems good.

    Someone else said they got a new phone and mobile page worked better.
  5. cbservicesllc

    cbservicesllc LawnSite Member
    Messages: 106

    I have had SAP for a year. At least I never forget to invoice work that I've done and Monthly's auto-generate...

    The mobiles have been a struggle, but have gptten better... I am waiting for the apps to come out that have been promised for a year...

    Their biggest issue appears to be staffing. I can never connect with somebody directly on the phone, always have to leave a message. Every time I chat,the support person needs to talk to someone else to get my question answered... not to mention the lack of training/help guides since the December update...

    Finally, any of you do snow? I do... and its been ffrustrating on the billing side... Their big new snow system doesnt have any explanation or training guides... I had each piece of equipment setup for my hourly rates which they then told me did not work yet so now I have to manually enter everything... In Minnesota, snow is about 40% of my business; so its kind of important for this to work...

    Sorry for being b**chy, its been a long couple months of snow... i'd elaborate more, but I have to go plow some lots now... again, I like SAP, but they need more staff and that would help...
    Posted via Mobile Device
  6. Service.com

    Service.com Sponsor
    Messages: 804

    Locqus is currently offering a lot of free functionality and features and is very open to feature suggestions. Our current timeframe for most features is 3-4 weeks! We would love to hear what you guys think about what we have developed. I know we are new and a little "green" to the industry. Classic pun! We answer our phones! :)

  7. Aussie-Gardener

    Aussie-Gardener LawnSite Member
    Messages: 184

    Was just told today that although authorize.net work with Australia now, SAP can not use the australian authorize.net as it is a different set up.

  8. JFGLN

    JFGLN LawnSite Bronze Member
    Messages: 1,023

    Anybody use SAP for their website design. It's been a painfully slow process for me. Seven weeks now and its almost done.
  9. CNYScapes

    CNYScapes LawnSite Senior Member
    Messages: 916

    No I didnt use them but I think thats about how long mine took with a real website builder so you not doing too bad in my book.

    JSMLAWNCARE LawnSite Member
    Messages: 137

    I have been having trouble using S.A. on my mobile. I think it is because I am using Google Chrome. I just downloaded Firefox. I am hoping it is better. What do you use to view S.A. on your phone?

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