How do you all schedule service calls? And do you call every one before you head over there? We generally give a 1-2 hour window of time that we will show up. This is much better than the cable or phone company saying "morning or afternoon". I don't call each home before we go there. The reason is.... Today a guy called for service that my supplier referred. I asked what is the problem? "Well if I was a sprinkler guy I would know the problem and not be calling you." I was just trying to find out the main problem - heads broken, timer shot, leaks, etc. Finally got him to tell me that the heads are 2" and he wants 4" and a couple rotors not moving. OK, next Wednesday between 8:30 and 9:00. (Shorter window first appointment) "Well call me before you come out." I'm sorry sir but I can't guarantee that. "Then just don't come. You're obviously too busy." As he gets angry. No sir, we're not too busy. But if it's a priority for me to put in my schedule, you need to make it a priority and put it your schedule. "Well I can't schedule my day like that. I work!" Well so do I, and that's how I work. Is that out of line to ask someone to stay home for 1/2 to 2 hours for us to come out to fix THEIR problem? I know SprinklerGuy calls everyone before he goes out. And that's fine, it works for him. But I can't, especially with another tech. I can't call all his and my appointments beforehand. Just curious as you think.