For the second time this week I had a complaint about a service call fee.....here's the scenario. Customer has 12 zones....4 of them drip.....1.25 acre lot with lots of turf also. 3 weeks ago we were there...fixed some drip leaks. Gave her a bill for our time and parts totaling $143.69. We went back there today....3 weeks to the day....repaired a pvc line break in the lawn....took 15 minutes. Gave her a bill for a service call plus parts totaling $63.00. She called and complained that she was a REPEAT CLIENT and shouldn't be charged a service call that soon after a visit. I explained to her that our costs are the same to come to her house every time and that no service call would be charged to her if she had called right away...AS STATED ON OUR INVOICES...but for a separate problem called in more than 10 days after service, the service call would be billed. she said she would never call us again.....is that bad, probably, but if she doesn't think we are worth what we charge, do we even want her as a customer? I have been racking my brains out trying to come up with a different cost structure. HBFoxx, I know we have been through this before, I know PHoenix is a big city and plenty of other customers, but this always grinds on me.....any ideas? BTW...this same lady thought when we gave her the window of 8-11 am that we would be there at 8am.....we explained to her that we would arrive sometime between 8 and 11 but I guess she forgot that.