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service? who got it me or my mower

Discussion in 'Great Dane' started by welch 1, Apr 21, 2003.

  1. welch 1

    welch 1 LawnSite Member
    Messages: 4

    I took my char-jr back to dealer where i purchased it for fluid change and a recal on the exahust pipe. I also had question on my deck and there were a couple of bolts coming loose from the piston drives(or something like that) My mower only has 33 hours on it and I figured these fixes would be covered under warranty (excluding fluid changes) well I was charged $8.50 for the recal part and as far as I can guestimate I was overcharged about .7 hrs or $45.00 on labor. I earlier asked you should i continue a relationship with this dealer and now I q
     
  2. welch 1

    welch 1 LawnSite Member
    Messages: 4

    question does the dealer still have the right to do warranty work? and if not why?
     
  3. Bill Baltzer

    Bill Baltzer Great Dane Representative
    from NC
    Messages: 41

    Welch 1,
    There was no charge for customers on the recall you wrote about. Please keep in mind; the dealer MAY have done other work with the muffler (such as replace the gasket to the head) while he had the chance. That I don't know, however, could be a possibility.

    If you find out the dealer unnecessarily charged you, I would certainly look for another dealer.

    Thanks,
    Bill
     

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