i dropped a t350 off for repair in october around the first . called the shop an the man said your trimmer is ready to go . i climbed in the truck an down to get my trimmer i went . when i arrived he went to get an came back empty handed. he said his technician would be in tommorrow an he would find out where the unit was . after 3 weeks of looking still no trimmer. i sent one of my guys down there yesterday an again he said he was working on finding it an that he wasn,t responsible for my trimmer .well thats all folks he pulled the chain to tight an i filed a criminal complaint today with the county attorney. he needs to either get me a new trimmer or the money for a new one . anyone ever had a shop loose a trimmer an not be responsible?? boy shindiawa i love your product but your dealers are another issue!!