Gatewayuser
LawnSite Bronze Member
- Location
- Ohio
Well I'm thinking of dropping a customer. I called them today and asked if I could come and pickup my check for the leaf cleanup and bring the invoice for plowing sometime today, and the wife of the customer said how much is it and I said $1,046.36 for the cleanup and $70 for plowing and she said she would have the check ready. So I went and picked it up and she said sorry that we didn't mail it ( by the way the invoice was made out 30days ago ) and I said thats ok and not to worry about it. I thought well every thing was fine, but I got a call from the husband tonight and he said sorry it took so long for us to pay you and I said it was ok. Then he said when I saw that bill when it came I fell out of my chair it was so high, the people last year only charged $450 and they had 5 guys and you only had 2 (it was 4 acres of leaves), you will have to figure how to make it less next year or we will have to find someone else. I said were the leaves frozen together and wet when they did it and he said it was the same kind of conditions. So I said ok I will try to figure out something better next year. Then he started on my snow plowing, the guy who lived across the street charged us only $50 last year and he used a skid loader, and I said is that the same guy who tore your yard up and I had to fix it for you ( $1,100 which they complained about ) well yea, did I tear up your yard when I plowed, well no. I said I will not go any lower on that price because I have plenty of people that want plowing done. He said ok go ahead and keep plowing. He then said we would like a stone patio put in in the spring could you come over sometime and give us a price and I said sure.
This is the only customer that ever complains, everyone else thinks I do a great job. A person had to come and do the excavating on some piping for them and they tried to get him to cut his prices in 1/2 also. Should I keep these people or drop them? I will lose about $7,000 - 10,000 per year.
This is the only customer that ever complains, everyone else thinks I do a great job. A person had to come and do the excavating on some piping for them and they tried to get him to cut his prices in 1/2 also. Should I keep these people or drop them? I will lose about $7,000 - 10,000 per year.
