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Should I respond or let it go?

Discussion in 'Lawn Mowing' started by hi_speedreed, Feb 8, 2012.

  1. hi_speedreed

    hi_speedreed LawnSite Senior Member
    Messages: 534

    I was asked to submit an estimate to an apt complex. It is 6 buildings that have 16 apts each along with a clubhouse and fenced pool. Only 15% of the area can be mown with a ztr. The rest must be push mown and done with a string trimmer. The entire Northeast side of the complex is a steep bank that is 3hrs of string trimming alone. I gave the price of $2200 a month based on service from April to November but paid all 12 months. I covered my costs and I did estimate a little higher than normal as this would be putting a lot of eggs in one basket.that is a huge percentage of my time devoted to one customer. I found out later she had been paying her maintenance guy $8 an hour to do it last year. She meant to forward the email to a friend and she replied to it instead. I got the nasty little note complaining about my price, how she was going to buy mowers and sell her apts blah blah the whole nine yards. I was not supposed to see, only her friend. Should I reply to this email, let it slide and if I were to reply what would your response be?
    Posted via Mobile Device
  2. Lefet

    Lefet LawnSite Bronze Member
    Messages: 1,887

    I would keep it to myself. She may be aware that she sent it to you by accident, so sitting on pins and needles. Either way, if you get it, great if not, no big deal right?
    Unless she is a friend of yours what would you gain by letting her know her incompetence is showing?
  3. orangemower

    orangemower LawnSite Silver Member
    from pa
    Messages: 2,768

    I would forget it. Don't even take it on.
  4. knox gsl

    knox gsl LawnSite Fanatic
    Messages: 6,019

    Stay away, my first year doing this I had what I thought was a good customer at first. She had some apartments, rental houses and empty commercial properties. All went well the first year, I then buy some larger equipment to make things faster and then she starts to nickel and dime me on everything and then add slow pay on top of that. She actually wanted me to cut her 6 acre property for $100 per visit and justified it by saying that it only took you 2.5 hours last time. Just beware of old ladies with rental property.
  5. jsslawncare

    jsslawncare LawnSite Bronze Member
    Messages: 1,673

    I agree with the other's and it is bad to put that many egg's in one basket.
  6. hi_speedreed

    hi_speedreed LawnSite Senior Member
    Messages: 534

    Thanks guys, you reaffirmed my position to just take the high road. Nothing would be gained by calling her out. Too bad she couldn't have responded when I sent her the estimate three weeks ago. Had I not got this email by accident I would still be hanging so I guess that's the good to come out of it.
    Posted via Mobile Device
  7. orangemower

    orangemower LawnSite Silver Member
    from pa
    Messages: 2,768

    Even if she calls to offer you the job, I would pass.

    Messages: 1,343

    Ignore the e mail, gladly take the job and do it to the best of your abilities. Good luck.
    Posted via Mobile Device
  9. MR-G

    MR-G LawnSite Senior Member
    Messages: 479

    dont take it...you wont get paid....just let it go...no great loss
  10. martinlawn29

    martinlawn29 LawnSite Member
    Messages: 146

    I guess i would look at it in the way of you have to make money if its worth it to do the job take it on have you ever tought to get a reel mower on that hill side i mow some nasty hills with and exmark turf tracer and what i cant i whip and reel mow as for the mail i would play it cool and send i vary nice email asking if she had made a chose on the lawn mowing because if you did not ge the job you wanted to bid alot more lawns and if you did get it you would not want to take on to much i would not be afraid to let her know you got that nasty email just don't make it sound like you were upset about it sounds like kinda of a pain in the ass job tho good luck :)

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