Should we do it?

Discussion in 'Lawn Mowing' started by WoodBrothersLC, Jan 13, 2005.

  1. WoodBrothersLC

    WoodBrothersLC LawnSite Senior Member
    Messages: 418

    One of our best customers moved in with her boyfriend and her daughter moved into her old house. We haven't kept much of any contact with the original lady, but she still sends the check when we send a bill to her original house. The question is, she had some limbs fall in the recent ice storm here, and her daughter hasn't answered our calls at all, so should we do the work and bill her since there never has been much contact anyways, or leave it be. If we leave it though, once spring comes around she will want it picked up when we could dump it at our city limp dropoff for free. Please give us some ideas.
  2. Pecker

    Pecker LawnSite Bronze Member
    Messages: 1,454

    Re-establish that line of communication - don't do it until you find out what the payee wants.
  3. stumper1620

    stumper1620 LawnSite Bronze Member
    Messages: 1,889

    a best customer, i would clean up while there is no dump fee, contact the
    mother, call or send a note explaining, take a pic or 2 to send along, and
    try for a approval before billing, if you don't hear anything or cannot get contact, send pics. with explanation and a i hope this was ok with the bill,
    also, put in with the bill a card and request a phone contact, so you can reach her, let her know this is minor but emergencies do occur and you really feel you should be able to get hold of her. i would only do this if its a minor clean up, don't do it and nail her with a Huge bill.
  4. MudslinginFX4

    MudslinginFX4 LawnSite Bronze Member
    Messages: 1,170

    I think in that circumstance I would go ahead and do the work and bill it to them without asking. I have several customers that I am able to do this with and never have to worry at all, others I can't (and won't) do anything extra without asking and telling them how much it will be ahead of time. All of my better customers and the ones that always pay on time I would'nt have to worry about one bit.
  5. GrassBustersLawn

    GrassBustersLawn LawnSite Senior Member
    Messages: 981

    If you do it without her OK, you might be doing it for FREE!

  6. KCLandscape

    KCLandscape LawnSite Senior Member
    Messages: 524

    Get it done, bill her , collect and be done with it.
    BTW-That storm was over a week ago...GET MOVING! :)
    Be careful if you are dumping at the PV sites!! They dont like the commercial types.

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