I have this one customer who signed up at the end of september, not really our NICHE customer, she begs me to do an Aeration/Overseeding, and weed the beds. Two weeks later i have my guys cleaning her beds, and the next day i come out personally and do the aeration. She calls the next monday and asks when we will get to it . My reply was everything we discussed was done last week. She says it looks like nothing is done . WE did the work and I expect to be paid. I sent a letter dropping her, and the final bill. Like i said she is not the type of customer we are looking for any ways. Now she calls and wants to talk to me to see if we can work it out. I just want my money PERIOD. No hard feelings just move on. I have another guy we laid mulch for in AUGUST...he says he doesn't understand my invoices thats why he hasn't paid yet. Here again this guy BEGGED me to do this job...i had no interest we were already working 6 days a week with a backlog. Now he wants to see the contract he signed back in AUGUST, I can't find it . So now im in a rock and a hard place with him. THE bottom line is the work was DONE and there is a balance due! Why do ppl. always have a song and a dance when it's time to pay up. I don't get it we go out of our way to accomodate them. The second guy i may only end up getting half of the money owed, simply b/c i don't have the contract on file, and it will cost me more to pursue it, if he won't pay in full TAX WRITE OFF is what im thinking. One thing i am learning is to steer clear of "needy" people the ones that beg you to do work.