This is a debate I've had with a few people. How many of you have your residential customers sign a contract every year? Or do you just have a handshake agreement with them and go about it that way? The dilemma here is on one hand, if you have someone sign a contract, you have a legally binding document that you can present to get a judgment if someone defaults on payments. Also, some customers may feel more obligated to you if they sign something. However, some LCO's are concerned about doing that because it is more hassle for the customer and they are worried about the competition and ecomomy this year and don't want to give a potential customer a reason to go with someone else. If customers don't sign, you can always suspend service until they pay, but you don't have any legal recourse. Thoughts?