conclusion to my post "smile or we wont fix your brand new truck" after calling Ford directly at customer service and sending an email to the general manager at this dealer i recieved a very angry phone call from the service manager(im assuming his rear end was handed to him). as he's yelling at me he was trying to find a way to work it out. this is the result. 1. they are sending a formal written apology. 2. sending a $200 refund for the alignment work 3. are sending a new invoice for the turbo work stating techs did hear noise.