the reason I say this is had a new customer call and request an estimate on their 1/2 or less lot so I go and look it over and time how long it takes for me to walk the trim lines you know around the house and fence and the 2 Bradford pears they have mind you this was for lawn service only per customer the maint. on the bed and the shrubs will be a separate deal. well to make a long story short I go back to the shop with the info I gathered and come up with a fig of $40 a cut once per week or $45 every other week. send customer the quote he calls and says he wants to do this and says bring the contract and give a quote on the shrubs and other so when spring comes we can start. unknown to me is the price the other guy was charging was $60 per cut and he wouldn't trim but around the house. I don't feel bad about my quote it was average for us on this size but the other guy who had it calls and cusses and fusses that I low-balled to take his client from him and that my friend is not true by no means how would you guys handle this would you keep the cust. or move on don't want no problems didn't mean to take no ones cust. the h\o was tired of poor service that was what he told me..... I've been in this for 15+ years never had this problem before why now?