I'm currently picking up a few new customers. The 1st thing I'm doing is collecting soils samples from each property. I'm not sure of the extent some of these customers are going to be signing on for (full program or not). So, I'm trying to see how others in the industry handle costs associated with collecting/handling soil samples. The actual analysis (NCDofA) is a free service to NC residents. I would have costs associated with time (collecting samples); fuel; shipping. For the ones I'm sure are signing on for the full program, I'm doing this pro bono (costs are absorbed). How do you guys handle this? I don't want to come across as "petty". But, I also don't want to do a LOT of free work. Does the fact that you WILL get a high percentage of the customers you perform this for off-set the ones where you go through this process for nothing? Thanks for your replies.