After recently having a problem with a Solo sprayer I own I contacted the Solo company asking for any suggestions to solve the problem. The sprayer seemed to be developing a vaccum inside the tank which in turn was collapsing the tank during use. I recieved the following response from the Solo company: Dear Mr. Prevatte, At the suggestion of the technician I have been asked to send you a replacement tank cap. Please get back to me with your mailing address so that I can put one in the mail to you. Best regards, Donnie White Technical Services Assistant 1 (800) 296-7656 Fax (757) 245-0800 e-mail techserv@solousa IS this customer service or what? I reccomend that all you guys purchase their products. Not only is it a great sprayer, they really take care of the customer in this time where no one seems to care after the sale. Here is the response that I sent them: Mr. White, I have to say that this is definetly the kind of customer service that will earn you repeat customers. Most of the time when I have had a problem with a product it seems that I get more run-around than anything else usually without satisfaction. But I have to say that you and your company have definetly gone above and beyond to satisfy this customer and solve the problem. Usually when I send a email regarding a problem I do not recieve a response for several days to weeks and I want to thank you for responding so fast with what I hope will be a solution to the problem. I use this sprayer several times a week and have never had any problems with it until now and I am glad that you and your company have stepped foward and continued to provide excellent service. You can rest assured that when it comes time for replacing this sprayer it will be with the latest Solo model on the market. I frequent a internet forum geared toward lawn service and landscaping (www.lawnsite.com) and will post a message in regards to the service that you have provided and the pleasing experience it has been to be associated with your products. As a matter of fact a fellow lawn service provider has recently purchased a Solo backpack sprayer model #425 after talking with me and seeing the duration of service that I have recieved from your product. Thank you again for responding and offering a solution to the problem that I have experienced. Please pass along this message to your management so that they may also be proud of the service and the product that they market. My mailing address is: As you can see they take care of the customer. How many companies do that thes days? I will be a repeat customer.