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Some clients you just gotta love

Discussion in 'Hardscaping' started by DVS Hardscaper, Jul 5, 2011.

  1. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Messages: 6,576

    Was planning for an easy day today. Had a SMALL patio to finish, grade and seed. Thought we'd be pulling off the site by 3 pm at the latest.

    Client decides he wants to change 2 things. Yep, the job had a scaled design and a contract that he accepted. And we were to make the changes (which involve additional materials that we did not have) at "No charge"!!!! And how dare we build a patio like that, "it look terrible" and "I'm (the client) not happy"!

    Keep in mind, this $7,000 patio took me about 45 days to sell. And countless hrs on the phone with the client fine tuning everything. Go over the proposal. AND GOING OVER THE DESIGN. EVEN REVISED THE DESIGN 1, maybe 2 times!!!

    Well, the argument didn't go too well. Got to the point where we were standing with our faces about 18-inches apart. Me saying "we did this job to the contract, if you want to make changes, I'll work with you on them". And him still demanding we do more work for free! And me firmly yelling "we're going to finish this job as contracted, I'm done arguing with you, go inside and come back out when you're able to talk reasonably".

    We did make one of the two changes, which at the beginning of the argument I agreed to do. Left the job at 8pm, which he came out and was much nicer and gave us each a cold beer. I don't think I've drank beer that fast since I was in my 20's! Finished unloading the truck and loading for tomorrow's job at 10:21 pm!

    Way overdue for a vacation.

    And some people you just gotta love :)

  2. stuvecorp

    stuvecorp LawnSite Fanatic
    Messages: 5,245

    Sucks to hear, bet you are glad you are done...

    But the question I have to ask - are you keeping their name on the mailing list?
  3. amscapes03

    amscapes03 LawnSite Senior Member
    Messages: 398

    The question I have to ask is...........did you get your final payment? I hate getting blind-sided like that.
  4. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Messages: 6,576

    HaHa! I don't know yet! He had me fired up! He mentioned from the beginning that he wants his front stoop done and a new walk next year. My feelings won't be hurt if they don't call us.

    We landed the job from a flyer we hung on his door. He did not even call anyone else for prices. We recently discovered that he and I lift at the same gym. So, we'll see how things go when we run into each other there.

  5. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Messages: 6,576

    Yeah, I got the final payment.

    In all honesty, based on previous interactions I was suspecting he would try to pull this. Which is probably why I got so angry, as I was getting vibes as we were working there, and was expecting it.

  6. Stillwater

    Stillwater LawnSite Platinum Member
    Messages: 4,889

    After a long day the last thing I want to do is lift at a gym, or say the word gym,or look at a gym.......
  7. Murphy's Law

    Murphy's Law LawnSite Member
    from NH
    Messages: 174

    Same here, work is my summer gym. But I in the winter I do the P90X workout. That things reminded me of double session football practices from highschool. Totally kicks your a$$.
  8. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Messages: 6,576

    Yep, some days I have no energy to go.

    That's what energy drink is for!

    Posted via Mobile Device
  9. Lite4

    Lite4 LawnSite Gold Member
    Messages: 3,173

    I can relate. I am working om 300k project now. This guy changes things everyday, I will get to the job site and there will be marking paintOn the ground pointing to move something one inch this way or turn this 2 inches this way, you get he idea. Thankfully, I knew this is how he operated so everything was bid T&M. My schedule is shot but at least I'm not losing $. Look for the project on the New Holland challenge next month. It's been pretty fun even though the client can be quite picky.
    Posted via Mobile Device
  10. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Messages: 6,576

    Amazing what some experience can do!

    Believe me, I really enjoy working with people. Many of my customers I become friends with.

    I knew there would be a problem at the end. The guy kept whining about having to pay draws. Yeah, it was a $7100 job, normally a total of 2, no more than 3 draws are submitted. But because it took so long to sell, I decided to collect 4 draws on him, including the final payment. I'm glad I did.

    And I'm not boasting, but I did see the writing on the wall, and I am proud that I called it correctly.

    Also, 2 years ago the owner of another forum got mad at me because my proposal lists material allotments. The owner of the other forum was angry that I would list mats allotments, instilled a fight, and banned me! LOL

    Well, this was a case where the allotments statement went to work. I calculated the quantities to the t. And we used exactly what I estimated. The client wanted changes done and didn't wanna pay. He tried to twist and flip the coin every which way he could. Finally I said "look we exhausted the materials allotted in the contract, we used extra caps and I didn't charge you, anything else and you have to pay for it". He shut up real quick!

    Posted via Mobile Device

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