That's true.I never found the hot mess service discoveries to be a source of vast profit. Homeowner unhappiness over what they have tends to bleed over in the direction of the guys handing them the bad news.
I've looked at a lot of systems that were not only podunk from the git, but had 'others' do add-ons that made the operation worse. It's best, at that time, to take a deep breath and say, "There is no fix, the landscape has been modified so much and all I see are band aids; start over with a new design and a fresh installation, you then have my parts and labor warranty."
That would have been a great opportunity to say "I told you so, DW"The one I will always remember was a large site (waterfront, natch) that I wanted. Did the measuring, drew up a set of rough plans, and made the presentation with my cuts sheets. The guy freaked out, told me there were WAAY too many heads, and all but accused me of being a rip-off. Fine, crumpled up the plans and bailed. A couple of years later, I get a phone message from the same guy that his system (by others) is all screwed up. He'd forgotten that I was the one who bailed. Did I return his numerous calls? HELL NO!
I know the feeling-keep your current clients happy-the rest will follow in its own time.I agree with Mitch on this. Why get mired on some pos system with a pos homeowner that will just stress you out and screw up your schedule. It's easy to say "just have the guys work overtime". What if you have a shortage of help? I know I do. What if they are working overtime already? There is a finite number of days to get all of your accounts turned on and ready before they are actually needed. I would rather forgo a few thousand dollars for a install/renovation rather than have a bunch of my existing clients be pissed off because I haven't got to them yet. In fact I plan on turning down a $20,000 job today. I have made prior commitments and taken deposits for other jobs. I don't want to be stretched too thin and piss off everyone. This way only one person is upset.