SOMETIMES I wonder why I do this......

Discussion in 'Landscape Architecture and Design' started by SprinklerGuy, Oct 18, 2001.

  1. SprinklerGuy

    SprinklerGuy LawnSite Bronze Member
    Messages: 1,778

    A lady just called me about 2 minutes ago and said:

    I had you guys out a little while back and I paid you 55 dollars to fix my sprinklers (cheap) and it has never worked since. So I asked her for her name and punched it into my handy-dandy database.......

    We were there 10-3.....of 2000!!!!!
    I told her there would certainly be a charge if I came out as it had been 1 year since we had been there.

    She, of course, said " You're kidding, don't I have a warranty" Mind you, the 55 was our service charge and all we did was check and adjust the timer.

    When I said no she said " I am tearing up your business card and never calling you again"

    Good Riddance!!

    But, does this kinda stuff make you wonder why the hell we do this sometimes? I always get a sick feeling in my stomach after those kind of calls. I hate that
  2. Stonehenge

    Stonehenge LawnSite Bronze Member
    from Midwest
    Messages: 1,276

    Yup. Then I give myself a swift kick in the tail and never offer the service again. Or offer it in a drastically different form.
  3. SprinklerGuy

    SprinklerGuy LawnSite Bronze Member
    Messages: 1,778

    That might be tough stone, since that is ALL we do pretty much.
  4. HBFOXJr

    HBFOXJr LawnSite Bronze Member
    Messages: 1,712

    Like I said in another post recently, makes cocktails at seven seem like a good way to start the day.

    Comes with the territory, Idon't like it either. I take it personally, even though I know better. Thats the public. But what person in their right mind would expect a warranty on something that wsn't truly purshased or repaired?

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