For the first time in the 28 years I have been in business I am refunding a home owner's deposit. Everything has been a debate with this person. Every time we have talked she has tried to back me into a corner. Yesterday, was the last straw. I said to her "I can refund your money...." And so I am. If there is contention before the job begins its best to not do it, as its highly likely they will nitpick and ride your tail the entire time.