Tell me what you guys think. This is an extreme PITA customer that I have had for 2 years now. Calls about 2 times a week wanting something for nothing in the Spring & never hear from them until it gets drought conditions. I'm sending a copy of their contract & the first check for reference. ........................................................................................................ Thank you for allowing us to provide our services to you this year. I hope that the following documents will help answer any questions that you may have. Should you have any, my phone is always available and an answering system is used when Im not around. As you were told in the beginning, our prices are based on the average time it takes to care for your property during the typical growing season. As I am sure you are aware, it takes approximately 1 hour 15 minutes to care for your property in the Spring. It typically takes 30 to 40 minutes in the Summer and Fall months. We do this because it helps both parties budget their expenses for the year. We have the same bills to pay each month as I am sure you do as well. Unfortunately, the cost of overhead doesnt change with the weather conditions. We all have bills to pay. Heres a bit of a recap of how our relationship began: We were contacted in September of 2005 for lawn care maintenance. If you remember correctly, I was told that you had been having some problems with your current provider. I think you said that you were having some trouble getting them to show up or even being able to contact them. I was happy to offer our services. The price you were given for weekly visits was $XXX per week. We discounted this amount to $XXX as I always try to match a price if I am able to. You still received the same quality of service that you would have been given regardless of price. Now to move on to the present. We are still providing the exact same service that you received on day one the same service that all of our customers have been receiving for seven years now. I have done everything possible to make sure that your lawn looks the best that it can under the conditions every week. I gave recommendations as to what should be done and when it should be done. Some of those recommendations were heeded and some were disregarded. All I can do is what I was contracted or given approval to do. I did not change my price when extra work was needed every week to correct the excessive clumps left from someones mowing too short in between our visits. I did not change my price when the city raised the street height & the shoulder now needs to be cut with a trimmer rather than with the mower. I have done my best to make your lawn look its best every week that I am there. I guess at this point, I will continue our services as we have been doing and as is outlined in the contract. If you chose to end the contract, I will finish out the year ending with the final day of October and we shall move in our own separate directions. There will be no hard feelings on my part as I have done my best to do exactly what I said I would. Best wishes to the both of you.