How do you guys handle cusomters that request the "all coveted" Thurs/Friday cuts? It poses so many problems in scheduling and routing. We try to schedule our most exclusive/highest paying accounts for those days and the "ghetto rentals" for Mondays, etc... Do you charge an extra premium for "end of the week" service? Of course all 450 of our customers prefer to be cut so that the lawn "looks good for the weekend" (even if it's a little old lady that never has visitors!). Also how do you handle the customer that, mid-season decides that they don't like the walkbehind mowers and demand that their lot be pushed!?!? Of course, they don't want to pay anymore and they want to be bagged too. My wife wants to tell them "I'm sorry - we obviously can't provide you with the type of service that you need". I'm inclined to tell her to begin doing this but, I thought I'd get some feedback first. This is a little akin to asking for a neighbor to give you a ride to the corner store for $5 - then abruptly announcing (after the neighbor agrees) that you'd like that ride not in his car - but piggyback! There's a little more effort and labor involved all of a sudden. Sorry for the long post.