Stihl Dealers vs. Ace Hardware?

Discussion in 'Industry Surveys & Polls' started by ilike2mow, Jul 25, 2014.

  1. PicturePerfectLawns

    PicturePerfectLawns LawnSite Gold Member
    Messages: 3,845

    I found the best place to buy Stihl around here is John Deer. They are authorized ere and nothing like walking in JD around here compared to the dealers. They don't try and push sells when you walk through the door, they are informative only when you ask for it, and service is great. ;)
  2. southerntide

    southerntide LawnSite Fanatic
    Male, from Alabama
    Messages: 5,957

    Same with my dealer they are huge 3 Ag Green Dealers moved into 1 from all around.

    I don't think I will be wasting money on Stihl any time soon though see so many issues out of them from everywhere, people say it's because everyone uses them well no they don't lol
  3. whiffyspark

    whiffyspark LawnSite Fanatic
    Messages: 6,407

    You see "so many issues" because sthil outsells echo. More products = more issues
    Posted via Mobile Device
  4. caseysmowing

    caseysmowing LawnSite Silver Member
    Messages: 2,122

    I believe my ace is the biggest Stihl dealer in VA. Never a problem getting service. Less than 3 miles away and know me by name. John deer is about 3 miles from the ace and they have limited selection compared to the ace. You are never more than 10 miles away from a Stihl dealer in my area.
    Posted via Mobile Device
  5. reader2580

    reader2580 LawnSite Member
    Messages: 21

    You're typically going to get better service from whoever sold it rather than just going to any dealer for warranty work. Some dealers have been known to put warranty repairs for items not purchased there at the bottom of the list while those who buy all their power equipment there get put at the top of the list.
  6. FGL landscaping

    FGL landscaping LawnSite Member
    Messages: 4

    not true, what dealers do is they do the work and send the bill for hours and labor minus parts to the dealer. you didnt think they ate the cost did you? i have stihl chainsaws, arborist saws, 110 and 130 weedeaters, edgers ets. i never have any trouble starting mine do you use the choke properly? hold the trigger down when you pull it till it cranks, turn choke lever down and off you go.
  7. Snyder's Lawn Inc

    Snyder's Lawn Inc LawnSite Platinum Member
    Messages: 4,530

    I bought a Cub Cadet combo Better deal I'm going try My son 's wife works at TSC and I got discount plus I bought the 2 year replacement They said if it breaks they don't fix it They just give me a new one So I'll try it
    Its prowerful 27cc 2 stroke Edges nice lots of power in over grown edges This week will try on some Shrubs
  8. Will P.C.

    Will P.C. LawnSite Senior Member
    Messages: 966

    Ace stores are ind owned and can sale whatever they like. You get the same service wherever you decide to go. I dont know why so many guys say you get better service wherever you originally buy. Maybe you live in a 2 dealer state where the owner puts you in the back of the line bc you bought a weedeater 2 years ago from a different store.
  9. clay45

    clay45 LawnSite Member
    Messages: 21

    I think I'd base my choice by the individual store. Some ACE Hardware stores I've been in were the top woodworker, small engine, best paint store around the county. Others little more than a kiosk that would take your order and offer zip in service. Same for stocking dealers.

    Walk in and get a feel for a place before spending a chunk with them.
  10. PicturePerfectLawns

    PicturePerfectLawns LawnSite Gold Member
    Messages: 3,845

    You could be right, but my way of thinking, I would think you're wrong unless you showed me factual evidence wise. (I) believe Echo out-sells Stihl by a long-shot. I walk in HD and see 2-3 people buying Echo's at a time. Yet, I don't believe the hype about Echo's being better then stihls either. I'm currently in the process of switching everything over from Echo to Stihl. Don't get me wrong, Echo makes some good products. I like their older models, but their new stuff with the junk carbs. isn't for me. I've had 3 Echo trimmers to date, two blowers, and one edger. Every single one of them has carburetor issues or always needing tuned with the exception of the edger. :dizzy:

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