I have a problem related to this. As I tried to put thoughts onto this thread I realized it would take too much space so I will start with the problem and see what evolves.......... I have been turning away a lot of work because it is in the form of: "we have a leak and want an estimate to fix it!" Normally I say that we cannot give a free estimate for that because the techs are all tied up doing paying jobs but lately I have been turning away 10 of these or so per week. I have found through experience that if you go do this free estimate it almost always turns into work that you get paid for. Problem is, too much work, not enough employees. Cannot find one at the time to do this work, all good ones are taken. However, have found subs that love repairs and get paid a percentage of the labor as their pay. Currently use 1 now and works great. Problem is they want paying jobs not "free estimates that might turn into paying jobs". Can't blame them. Should I use subs to do the "sure things" and move a normal employee into the free estimate/sometimes paying job position? The employee in mind is a salaried employee that currently brings in approx 150 per day above his costs(DIRECT COSTS) It is important to maintain this revenue stream as it helps in overhead recovery. Or should I continue to turn this potential income away further improving other companies' market shares?