A customer of ours asks us to give his daughter an estimate on cutting her lawn. Knowing the area, Matt wasn't real keen about obtaining this lawn. Parking would be tough, at best the lawn would be 2,000 sq ft with access to it being difficult. But we obliged, and Matt took a dubious look at it. After sizing it up, the actual turf was very small, but there was a horrendous ivy hillside that would need spot trimming all through out it. It would be impossible to trim all of it standing on flat ground, climbing would be involved. He met the lady, who said she wasn't pleased with her current service because the guy wouldn't trim her hill every time. Matt doesn't beat around the bush, he says, "$31.80". He says nothing else, because her jaw dropped. She says, "Well the guy I have now does it for $10.00. Matt, not missing a beat, takes a quick look around and says, "Take it easy on that guy. He's doing a helluva job for that price. Go easy on him. Btw, how often does he cut this?" Twice a month was her answer. Matt says, "For twenty bucks you can't complain, don't let this guy get away." Matt comes home and says, "Can you believe this lady? She's paying $140.00 a year, and she wants to complain? So hopefully now that Matt talked some sense into this lady, her lawn guy will still get to keep his job.