I have a customer that is in no small way a "BALL BUSTER". He is an old guy who used to be a commercial executive headhunter. He is about 80 years old and is a millionaire. I have maintained his property for 5 years and I was given the property by another LCO who probably didn't like to keep getting his nuts wrenched by this guy. The property is a 30K sq ft estate on the water. Nice place which by the way is currently for sale. Taxes on it are 10K a year and the sale price is 650K so he is leaving when it sells and moving to his other house in Tempe AZ. He is interested in tracking every detail of my pricing and I have a message on my machine from him asking when I will be removing the surcharge from his bill. Two years ago when gas was making astronomical climbs I had hinted that I may institure a surcharge. He called me and voiced concern that it was unjustified and that I should not be charging him more. He went on to say that I mow his property every week because of his sprinkler system and I am guaranteed to be mowing all season. BTW he knows I am a licensed applicator but he chooses to use a hack company that is lower priced and gets 2 fert applications and 1 WC during the year. In 2005 I didn't give him a surcharge, I flat out raised his rate. He was informed by letter and he had been paying the additional TWO dollars per cut. A month ago he questioned me as to why his bill was 2 dollars higher than the initial rate that he was charged 5 years ago when I took the account over. He thought it was a surcharge and I reminded him of the increase in rate back in 2005 that he has been paying without a question. Back to yesterday, he states that now since gas has gone down in price (2.19 a gal) he wants to know when I am taking the charge away. The answer will be its not a surcharge and its not going away. I took a good shelling because of many cost of business increases and this guy is twisting my sack right now. He is a good payer and probably my highest biller but if he wants to spar, he can cut it himself. He is making a stink about 10 bucks a month and I can justify the rate but I really don't feel like. You guys will probably beat me up for only raising his rate 2 bucks in 5 years but I make it up in the add ons like spring and fall leaves. I'll let you know the outcome when I talk to him later but I just had to put this one out for comment. I know you guys have some ball busters for customers too, what do you think?