Taking competitor's acct for more $

[danno]

We always hear about people losing an account to a competitor for less money, how about taking one away for more money! Just did that today. Did a spring cleanup for $1700 and picking up a year contract for $700/month (4 man hours/week). Plenty of extra work there in the landscaping side also. Previous lco was not listening to the customers requests. Anyone else have any good experiences?

 

[tiedeman]

yup, many of times I have picked up accounts for more money just because we provide them with more personal attention and we can get their requests done quicker

 

[Liberty Lawncare]

Yes big LCO hired kids to mow with rideons. They tore up turf ,customers hate torn up turf.

 

[Envy Lawn Service]

That's the kind of customers I like to get. They APPRECIATE personal service, attention to detail and hard work you do for them. And they don't mind to pay a PREMIUM for it!

Just make sure you keep your ears on :alien:

 

[stslawncare]

you must be doing something right. congratulations. keep up the good work

 

[bastalker]

I have gotten 20% of my customers this way. The customer is tired of the old lco, an lives by a customer we service. They like the striping we do, and the way the lawn looks when we are done. They give me a call..... I have been as much as $40 over what the old lco charged, an have still locked up the account.

 

[PLI1]

This is what happens when you do good work!!! Congratulations.!

 

[AMAC]

People love to get someone that will do the job right. It sounds like you are. keep it up.

 

[Vladslawn]

Copngratulations! Those kind of customers are my favorite, I really enjoy working with them.