Talk About An AWSOME Dealer

Discussion in 'Lawn Mowing' started by pclawncare, Mar 30, 2007.

  1. pclawncare

    pclawncare LawnSite Senior Member
    Messages: 991

    I would like to say that my local deal here is absolutely amazing. Anyone near or around nw oklahoma shoud pm me and ill give you the dealers name. I have a grasshopper from him and 2 walkers and all my hand held stuff anyway its been raining crazy for the past week and half of so and i had a big 8 acre place that needed to be mowed it dried up a little today so i though i could get on it. Anyway i was mowing the top side of a bar ditch anyway one rear tire fell over the edge the sandy soil gave way and i found my self at the bottom of the ditch in about 6" of water and stuck all alone no one else to help me. I call my dealer to find out how to unlock the hydro since i never had on the grasshopper with the hope of maybe tieing up to my walker and getting out of the water atleast. Anyway i was about 10 mi from the dealership they ask me where i am. In about 10 min here comes the owner and his head mechanic. It was now pooring rain after about 15 min and trying different places we got it out it was a pretty deep ditch on the side of a highway not the easies place to get to. Anyway i though it was amazing that the owner and head mechanic both took probably 45 min out of their day to come out and help me. Most people would have just been like o too bad. They alwase service my equipment quick and i have virtualy no down time there for this kind of treatment keeps me buying more and more equipment from them insted of the other dealer in town
  2. chipk1

    chipk1 LawnSite Senior Member
    from Florida
    Messages: 395

    I thought my dealer was good. They have always got me out right away or gave me a loaner to use until mine was done ,but I don't think they would come and bail me out on site. That's great! I will have to try that one day just to see what thier response is.:drinkup:
  3. pclawncare

    pclawncare LawnSite Senior Member
    Messages: 991

    Ya i though it was great i didnt expect it at all i just couldn find the lever to unlock the hydros and here they come and show up
  4. Coumbe

    Coumbe LawnSite Senior Member
    Messages: 272

    I will go slap my local dealer on Monday! :laugh:
  5. chipk1

    chipk1 LawnSite Senior Member
    from Florida
    Messages: 395

    Maybe I should print this thread out and send it to my dealer with the head "How to be an Ideal Dealer". :laugh:
  6. puppypaws

    puppypaws LawnSite Fanatic
    Messages: 9,094

    I would say he is one of a kind, not only is he a good dealer he has to be a wonderful person. He could possibly be the only one in the US that would do that, you need to make it a point to take them out for a nice lunch, that is really unbelievable.
  7. Jeds_Lawn_Care

    Jeds_Lawn_Care LawnSite Senior Member
    Messages: 304

    Sounds like a plan to me.
  8. lawnspecialties

    lawnspecialties LawnSite Silver Member
    Messages: 2,522

    When the gearbox on my first Hustler went out, of course I was about 35 miles from my dealer. It was a Friday around 1:00 pm and we were supposed to be at the campground with the travel trailer by 6:00 pm. This was a weekend trip for the family. But I had to get my Hustler in so I might be able to get it back the first of next week. It was my only mower.

    After talking with my dealer, they said to make things the quickest, they'd meet me at a Wal-Mart about half way between my house and their dealership. When I got to the Wal-Mart, we rolled my Hustler onto their trailer and I drove a new Toro demo model onto mine. We shook hands and went our separate ways. Monday, I was out cutting grass on that Toro and kept it until the Hustler was ready.

    They are a huge dealer in the Raleigh area but treated me like a big time customer when I was really just a solo LCO trying to do well. Since then, I've bought two more Hustlers and around $3000 in handheld equipment from them. I've also had people I've referred to them buy several machines; including one homeowner who bought two Walkers at one time.

    I wonder how many dealers would be interested in this thread?:)
  9. pclawncare

    pclawncare LawnSite Senior Member
    Messages: 991

    lawnspecialties that sounds like you got a great dealer you have there i had the oportunity to buy my new walker out of a much bigger city about 60 mi away for about 700 dollars less for the same model, but after i looked at it i dont mind paying a little extra and keeping the money and revenue into the city and also the exceptional service that they give me. The way i look at it say i bring in 500-600 a day if my mower is broke down one extra day because i wasnt at the front of the list this could potentialy several hundred dollars in extra labor cost to cover another helper to catch up over the life of the machine i feel that this was a pretty good investment.

    MANOFSTIHL LawnSite Member
    Messages: 57

    Could not have been said better. From a dealer's point of view we can either make you a good price OR give you good service. There is not a lot of profit margin in most of the whole goods dealers carry these days. When someone comes in our store and beats me up on price I know they are often being short sighted...

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