Terrible Customer Wants Me Back After Firing Me Twice

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BlueSkies

LawnSite Member
Location
My Washington
I got a surprise message from a former customer today. He wants me back after firing me twice. I worked for him for the end of the 2011 season and the beginning of the 2012. Crappy lawn that he always wanted me to wait to mow until it was overgrown and then wanted it mowed immediately. I took it as a referral from another customer a few houses away. Never liked him or his crappy lawn but I tolerate a bit more on referrals.

He let me go once because he found someone cheaper, then hired me back the following season for $10 more per cut than I had charged him previously. I was there to cut it at two weeks, as scheduled, and he asked me to skip it until the following week. Well, Hurricane Sandy rolled in right after that and I was busy mowing and cleaning up my priority customer's lawns. He kept calling and asking when I'd be there...before the end of the week I kept telling him. He was pretty far down my priority list. So mid afternoon that Saturday I'm quite literally on my way to his place and my wife calls to tell me that he called and was quite irate and said to nevermind, he'll just find someone else. No problem...good riddance. I actually enjoyed driving by and seeing his overgrown hurricane-trashed lawn looking like crap for weeks before he did find someone else. No further contact until his call today, nine years later.

His message was that he wants me to mow for him and to call him back if I can do it. At least that leaves the door open for me to just ignore him. :)
The only way this makes sense is if it’s already on a route. And even then the price is reflecting the headache.
I would also have it in the service agreement that it is not an on call
Sort of deal it’s either weekly or every 2.

and even then I don’t think I would take him.
 
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Freaky Fido

LawnSite Bronze Member
Location
Northeast USA
I texted him back that I don't have any availability and referred him to a friend who has been in the business for many years but just started out on his own this year. I'll be sure to give my friend the full story about what to expect. The guy does pay his bills in a timely manner at least.
 

sagesove

LawnSite Senior Member
Location
on this rock
Well he just called again...

We refer to these persons as mentally defective. They generally more than than not, are a liability. Bad for your buisness, bad for you, bad for the help. Just because their cash can buy your labor(slave) does not give them any earthly right to treat you or your business or the help that way.

You cannot fix them. They cannot be fixed. There is no cure. Move on.
 
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Freaky Fido

LawnSite Bronze Member
Location
Northeast USA
Some friend you are . . . kidding, but some things are worth more than money. I hope the client treats your friend better, but rarely do people change unless they have to.
LOL. My friend has seen it all and knows how to handle customers like this. I doubt the customer has changed and that it will end up being a long-term relationship.
 
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