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Thank You for referral

Discussion in 'Business Operations' started by secretary, Nov 26, 2008.

  1. secretary

    secretary LawnSite Member
    Messages: 30

    What you do after you get the referral matters just as much as getting the referral.

    In this age, handwritten letters are becoming more and more extinct.

    Imagine how impressive it would be for a new customer to receive a handwritten note card from you personally thanking them for putting their trust in your business.

    Sure, it would take time, but I think if a customer had taken the time to talk good things to people about you which results in a referral sent your way, they deserve a handwritten thank you note from you.

    How about a handwritten note card to check up on a customer that is past due in getting service from you. Just drop them a notecard in the mail. Tell them you are concerned about making sure they are satisfied with their service and noticed it has been awhile since you've heard from them.

    I would be impressed to get a handwritten note in the mail, instead of a computer generated printout.
  2. ANC Stone Creations

    ANC Stone Creations LawnSite Member
    Messages: 160

    I give gift certificates for dinner for two at a nice restaurant ($50 min) to customers who refer us.

    We also send a hand written note with it to thank them also.
  3. wbw

    wbw LawnSite Fanatic
    Messages: 6,102

    I send a gift certificate for $50 with a note to my referring customer thanking them for their confidence in us etc. I also send one to the new customer.
  4. thegreek

    thegreek LawnSite Member
    Messages: 73

    We seed over other lawn if they have 2, usually on installs of sod
  5. supercuts

    supercuts LawnSite Silver Member
    Messages: 2,808

    just a polite thank you upon speaking to them and little favors when available. we are booked so referals arent needed as much. not only that, they are refering us because we do great work at resonable prices. that should make them happy enough i hope.

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