Just thought I would share this, since most of us are usually complaining about customers. I just went and finished up a small drainage job for one of my lawn customers. I had a bill for him for a little over $550. John said "that's fine Keith, but I'm going to go ahead and make it $850." This didn't come as much of a shock to me though. I had worked for this gentleman back in 2000-2001. He was a decent customer for the short time that I had his lawn, but he decided to sell his house and moved out of state. Not happy with his decision, he decided to come back in 2004. Of course I did not know this at the time, and he did not know how to get in touch with me. In the spring of 2006 I got an email from my uncle in WV. He and my aunt come down to Florida to visit for a few days about once a year. About 5 years ago, by chance, my uncle met a local fellow, Will, who had similar interest in hunting, fishing and gardening. Will happened to be a former neighbor of John, but also a good friend of his. Apparently one day John said to Will that he wished he could locate me. He wasn't happy with the person taking care of his lawn. Matter of fact, he was on lawn service number four since moving back here. Will told him that he actually knew my uncle in WV, and he probably could get in touch with me in no time. Will emailed my uncle. My uncle emailed me. And within two days I was back in touch with a former customer. I met with John just a few days later. He had a nice list of things that he expected to be done and an even bigger list of stuff that he did not expect from me. I took a quick glance at the list and said "no problem." Strictly mowing, trimming, edging, blowing, and picking up debris that might fall out of the trees. No hedges or beds to worry about. I said "how about $180/mo and we'll see how it goes?" He replied "We'll start at $200 and see how it goes." Three months later he informed me that he was increasing my pay to $225. Last spring he said "gas is going up, I'm bumping you to $250." In December he told me he would be increasing my monthly pay to $275. If there is the least bit of wind that knocks stuff out of the trees, he always throws in and extra $25 to 75. I have never once had to ask for anything extra. And never, ever felt like I was doing any work that I was not getting paid for. I ran across a guy mowing in the neighborhood about a year ago. He said "I don't know how you can work for that guy. He so demanding." I looked at him with puzzled look on my face. The only thing that he requires, that he said others failed to do, is to show up. Just mow the place on a regular basis. John told me in May of 2006 when I picked up the job that the company that was currently doing the lawn had not even been by in 17 days. In May! Sometimes it would be 10 days, sometimes 14, and during the winter one time, they did not stop show up for 4 weeks. Demanding to them, a one-in-10,000 customer to me.