I've been suspecting this for some time, and through careful observation have come to the conclusion that customers in general are well aware of the average 'busi-ness' of lawn care operations. What I'm saying is, they know when things are slow as well as when things are busy, thou not all of them do, I am sure a fair to large percentage does. Whether they're directly aware of this or not, aware they are, that much I am sure of after many years of watching the roost, I get far more comedy on the phone and on site during lean times than a busy year. Some of it is unavoidable, Lco's tend to be more reasonable during slow times, some may even lower their prices or keep them from going up, but the fact that give an inch and they take a mile does not get past me unnoticed. This is not to say the same amount of comedy is not always present, but it is to say that there is more comedy vs. good business during slow times, it's not an equal ratio always. Even some of my better customers get funny during slow times, again it's not a perfect pattern and everybody has their moments even during good times, but I'm talking about those who get funny and then don't quit getting funny on me but actually get funnier and funnier as time goes on... So I'm faced with the same choice of dropping this account, maybe it's just that it hurts more during slow times, but the fresh business that comes along is also funnier than the usual. And no, they're not all like that, just a trend, a general drift in that direction. That's just my conclusion, yet one more reason to bank the next winter's cash first thing in spring or as soon thereafter as possible.